MANDATE

Section 6 of Republic Act No. 11032 otherwise known as “An Act Promoting Ease of Doing Business and Efficient Delivery Services” provides that all Government agencies including departments, bureaus, offices, instrumentalities, or government-owned and/or controlled corporations, or LGU’s shall set up their respective most current and updated service standards to be known as the CITIZEN’S CHARTER.

Municipal Ordinance No. 11-2021-039, An Ordinance Updating the Citizen’s Charter of the Municipality of Marcos, Ilocos Norte which was approved on July 21, 2021, an official document that serves as a guide for all clients in transacting with offices concerned.

Citizen’s Charter

Pursuant to Republic Act No. 11032 otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018” and it’s Implementing Rules and Regulations, especially Section 6 of the act and Rule IV of the IRR, every agency is mandated to create a Citizen’s Charter that shall contain all of the government services offered to ensure the efficient, transparent, and accountable delivery of government service.

The Citizen’s Charter is the official document that will communicate, in simple terms, the service standards or pledge of an agency on the government services being provided to the citizens. Other than communicating the service standards of the office, it shall also serve as the basis for establishing liability of all erring government employees involved in unnecessary red tape and corruption. Furthermore, the law also promotes incentives and rewards as form of acknowledgement for compliant government agencies that have shown exemplary services and best practices.

In compliance with the mandate, the Municipal Government of Marcos, Ilocos Norte had previously formulated a Citizen’s Charter and was updated through Municipal Ordinance No. 11-2021-039, An Ordinance Updating the Citizen’s Charter of the Municipality of Marcos, Ilocos Norte which was approved on July 21, 2021.